What is 9rasa’s Shipping Policy?
We strive to deliver products purchased from 9rasa in excellent condition and in the fastest time possible. Post your order getting confirmed, we take a maximum of 48 hours to ship. This may be extended, in case the product is “out of stock” at our warehouse and we are taking time to procure the required item. It could also be extended in case you require some customization to your order. We will keep you informed under these circumstances.
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges, if paid online.
- If you return an order delivered to you, order shipping charges will not be refunded. However if you self-ship your returns, we will reimburse self-shipment charges which will be a maximum of INR 100 within India.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
Since delivery is not in our control, we cannot commit to a definite timeline, h’ever our agreement with our courier partner is to ensure delivery within 48 hours from pickup, if the address is in India. This could be delayed in case the location is remote or you are unavailable to take delivery.
In case of delivery outside of India, it can take upto 7 days to reach you depending on the pincode. In all cases we keep you informed during and post delivery of the product via email.